Terms and Conditions

01Provider and scope

OneRep is operated from Germany ("OneRep", "we", "us"). You can contact us at support@onerep.life.

These Terms apply to the OneRep website, progressive web app, and mobile applications. Subscriptions are sold either through our website, where Stripe processes the payment, or as an in-app purchase through the Apple App Store, where Apple does. Whichever route you took governs your billing, and that provider's additional terms apply to the purchase. If mandatory consumer law conflicts with these Terms, mandatory law prevails.

02Eligibility and accounts

You must be at least 16 years old to create an account. If you are under 18, you may use paid services only with permission from a parent or legal guardian where that permission is required by applicable law.

You must provide accurate account information, keep your credentials confidential, and notify us promptly if you believe your account has been compromised. You are responsible for activity performed through your account unless it results from circumstances outside your control.

03The OneRep service

OneRep provides tools for recording workouts, food, water, supplements, body measurements, goals, and related fitness information. OneRep Core is currently offered without a subscription. We may add, change, or discontinue non-essential features, but changes do not limit rights you already have under mandatory law.

You retain ownership of information you enter or upload. You grant us a limited right to host, process, reproduce, and transmit that information only as needed to operate, secure, and improve the service in accordance with our Privacy Policy.

04Coach and AI-generated content

Coach can provide training and nutrition suggestions, create draft workouts or recipes, estimate meal information, and propose changes to your OneRep data. AI output can be inaccurate, incomplete, or unsuitable for your circumstances. Review every suggestion before relying on or applying it.

OneRep and Coach are fitness and organizational tools, not medical devices or healthcare services. They do not provide medical diagnosis, treatment, emergency assistance, medication advice, or dietary therapy, and nothing either produces is a professional recommendation, a prescription, or a substitute for one. Stop exercising and seek qualified medical help if you experience pain, dizziness, breathing difficulty, or another concerning symptom.

Coach output is generated by third-party language models and is presented as a draft for you to judge, not as a conclusion for you to follow. Nutrition figures, calorie estimates, barcode matches, form assessments, and exercise selections may be wrong in ways that are not obvious. Verify anything that matters — allergens above all — against the product packaging, a qualified professional, or another reliable source before you act on it.

05Your decisions and assumption of risk

Exercise, dietary change, fasting, supplementation, and training to or near your limits carry inherent risks, including injury, aggravation of an existing condition, and, in rare cases, serious harm. Those risks exist independently of any software. By using OneRep you accept them and confirm that decisions about your training and diet are yours, made using your own judgement and the advice of professionals who know your medical history.

Consult a physician before beginning or materially changing a training or nutrition programme, particularly if you are pregnant, recovering from injury or surgery, taking medication, or living with a cardiovascular, metabolic, musculoskeletal, or eating-related condition. Do not use OneRep as a treatment tool for such a condition. Enter your allergies and restrictions accurately and check every meal against them yourself; the app can only work from what you tell it, and it is not a food-safety system.

You are responsible for exercising within your capability, using appropriate equipment and technique, and stopping when your body says so. Loads, sets, targets, calorie figures, and progression suggested by OneRep are illustrative defaults derived from what you have logged, not an instruction and not an assessment of what your body can take today.

06Coach subscriptions and payment

Coach is an optional subscription currently advertised at €4.99 per month, including applicable VAT where required. The binding price, currency, taxes, billing period, and trial terms are shown before you confirm a purchase. There are two ways to buy it, and which one you used decides everything that follows.

On the OneRep website, Stripe takes the payment and holds the contract's billing side. The subscription renews automatically each month until you cancel. Cancel from Settings, which opens the Stripe customer portal. We handle refund requests for these purchases.

In the iOS app, the purchase is an Apple in-app purchase billed to your Apple Account. It renews automatically each month unless you turn off auto-renew at least 24 hours before the period ends; Apple charges the renewal within 24 hours of that point. Manage or cancel it in your Apple Account subscription settings — we cannot cancel it for you, and uninstalling the app does not cancel it. Refunds for App Store purchases are handled by Apple under its own terms; we can ask on your behalf but Apple decides. Any unused part of a free trial is forfeited when you buy a subscription, as Apple requires.

Cancellation stops future renewal and normally takes effect at the end of the paid billing period. Deleting your OneRep account does not by itself cancel a subscription on either route.

Payments, refunds, and billing disputes may also be governed by the terms of Stripe or Apple, whichever took your money. Nothing in those terms or these Terms limits statutory refund, conformity, or withdrawal rights.

07EU and EEA right of withdrawal

If you are an EU or EEA consumer, you generally have 14 days from concluding a distance contract to withdraw without giving a reason. If you expressly request that a digital service begin during that period, you may have to pay a proportionate amount for service already supplied. A right of withdrawal expires early only where the statutory requirements are met and the required consent and acknowledgement have been obtained.

To exercise your right, send an unambiguous statement to support@onerep.life with your name, account email, purchase date, purchase provider, and order reference. You may use the following wording: “I hereby withdraw from the contract for my OneRep Coach subscription, ordered on [date]. Name: [name]. Account email: [email]. Date: [date].” You may also use any withdrawal process supplied by your payment provider.

If you bought through the App Store, Apple is the seller of record for that purchase, and withdrawal, cancellation, and refund run through Apple's own process rather than ours. Request it from your Apple Account purchase history or at reportaproblem.apple.com. Write to us as well if you like — we will support the request — but the money and the decision are Apple's.

08Acceptable use

You may not misuse OneRep, interfere with its security or operation, access another person's account, scrape or reverse engineer protected parts of the service except where law permits it, upload unlawful or harmful material, or use automated access in a way that unreasonably burdens the service. You may not use Coach to develop harmful, deceptive, diagnostic, or unlawful content.

We may restrict or suspend access where reasonably necessary to protect users, comply with law, prevent fraud or abuse, or address a material breach. Where appropriate, we will provide notice and an opportunity to remedy the issue.

If a third party brings a claim against us because of how you used OneRep — content you uploaded, rights you infringed, law you broke, or advice you passed on to someone else as though it were ours — you will hold us harmless against that claim and the reasonable costs of defending it, to the extent the claim is attributable to your conduct and you are responsible for it. This does not apply to consumers where mandatory law says otherwise, and never to a claim arising from our own breach.

09Shared recipes

Sharing a recipe to the community feed publishes its title, description, ingredients, steps, any photographs attached to it, and the name you chose to publish under, to every other signed-in user. You keep ownership; you grant us the right to display and distribute it inside OneRep for as long as you leave it shared. Take it down at any time from the recipe itself, and it leaves the feed.

Shared content must be a recipe. No hate speech, no slurs, no sexual content, no harassment, no impersonation, no advertising, and nothing you do not have the right to publish. Text is screened automatically before publication and shares that fail the screen are refused.

Anyone can report a shared recipe from the recipe itself, and anyone can block an author, which hides everything that person has shared and everything they share later. Reported content is removed from the feed automatically once enough separate accounts have reported it, which in practice happens within minutes rather than the twenty-four hours we commit to here. Recipes removed this way cannot be re-shared. Repeated breaches of this section are grounds for suspension under section 08. If something in the feed needs a human to look at it, write to support@onerep.life and we will respond within one working day.

10Intellectual property

The OneRep name, product design, software, and original content are protected by intellectual-property laws. These Terms give you a personal, limited, non-exclusive, non-transferable right to use the service for its intended purpose. They do not transfer ownership of OneRep intellectual property to you.

11Availability, changes, and termination

We aim to keep OneRep available but do not promise uninterrupted, timely, or error-free operation, and no particular uptime, response time, or feature is guaranteed unless we have expressly promised it in writing. Maintenance, security incidents, network failures, app-store policy, device operating systems, and third-party services — Convex, Stripe, our AI providers, Apple Health, Health Connect — may affect availability, and we are not answerable for outages, changes, or failures within their systems. Neither of us is liable for delay or failure caused by events beyond reasonable control.

Features marked beta, experimental, or preview, and the form coach in particular, are provided as they are for evaluation, and may be inaccurate, incomplete, or withdrawn. Keep your own copy of anything you cannot afford to lose: exports are available in the app, and we maintain backups as described in the Privacy Policy but do not act as your archive of record.

You may stop using OneRep and delete your account from the app at any time.

We may update these Terms for legal, security, or material product changes. We will provide reasonable advance notice of material changes where required. If you do not accept a material change, you may terminate your account before it takes effect.

12Warranty and liability

OneRep is supplied as it is. Beyond the statutory conformity we owe you, we give no warranty that the service, its data, its calculations, or Coach's output will be accurate, complete, current, fit for any particular purpose you have in mind, or suitable for your body. Your statutory rights concerning defective digital products and services remain unaffected, and nothing here is meant to reduce them.

We are liable without limitation for intent and gross negligence; injury to life, body, or health; fraudulently concealed defects; guarantees we expressly provide; and liability under mandatory product-liability law. We say this because German law does not permit us to exclude it, and a clause pretending otherwise would simply be void.

Otherwise, and to the fullest extent the law allows: for slight negligence we are liable only for breach of an essential contractual obligation whose performance makes the contract possible and on which you may ordinarily rely, and then only for damage that was foreseeable and typical when the contract was concluded. In that case our total liability for all claims arising in any twelve-month period is limited to the amount you paid us for the service in that period, and where you paid us nothing, to nothing. We are not liable for lost profit, lost savings, business interruption, reputational harm, or other indirect or consequential loss, nor for loss of data beyond the cost of restoring it from a backup you were reasonably able to keep.

We are not liable for the consequences of training, dietary, supplementation, or health decisions you make, whatever informed them, or for injury arising from exercise you chose to perform; that risk is described in section 05 and is yours. We are not liable for the acts, omissions, content, or outages of third parties, including AI model providers, payment providers, app stores, and device platforms.

Claims for slight negligence lapse twelve months after you knew, or ought reasonably to have known, of the damage. The limitation periods for the unlimited liability above, and any longer period mandatory law requires, are unaffected. These limits apply equally to our employees, contractors, and agents, and survive the end of your account.

If any part of this section is held unenforceable, the rest stands and the unenforceable part is replaced by the closest limitation the law does allow.

13Governing law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not deprive you of mandatory protections provided by the law of your habitual residence.

Before starting proceedings, please write to support@onerep.life describing the problem and what you want done about it, and give us thirty days to put it right. Most things end there, and it costs neither of us anything to try.

If you are a merchant, a legal person under public law, or have no general place of jurisdiction in Germany, the courts at our place of business have exclusive jurisdiction over disputes arising from these Terms. Consumers keep every forum mandatory law gives them, and nothing here changes that.

We are neither obliged nor willing to participate in dispute-resolution proceedings before a German consumer arbitration board. Your right to bring a claim before a competent court remains unaffected.

Disputes about an App Store purchase itself — the charge, the refund, the renewal — go to Apple first, under Apple's terms and Apple's process. Bring us everything else.

14If you got OneRep from the App Store

These Terms are between you and OneRep. Apple is not a party to them. Apple is not responsible for the app or its content, and has no obligation to provide maintenance or support for it — that is ours, and you can reach us at support@onerep.life.

If the app fails to conform to any warranty that applies, you may tell Apple, and Apple may refund the purchase price. To the maximum extent the law allows, that is Apple's entire warranty obligation, and everything else — claims about the app, product liability, a failure to meet a legal or regulatory requirement, consumer-protection claims, and any claim that the app infringes someone's intellectual property — is ours to handle, subject to sections 05 and 11.

Your use of the app must comply with the App Store Terms of Service, and you confirm that you are not located in a country under a U.S. Government embargo or designated as supporting terrorism, and are not on any U.S. Government list of prohibited or restricted parties.

Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as such.

15Contact